shipping policy
At Serenité Wellness Co., we are dedicated to ensuring that your shopping experience is smooth and enjoyable, including the delivery of your products. This Shipping Policy outlines the terms and conditions regarding the shipping of items purchased from our online store.
Processing Time
Once your order is placed, we aim to process it within 1-2 business days. Orders are not processed on weekends or holidays. During peak periods, processing times may be slightly longer, but we will notify you of any delays.
Delivery Times
We offer a variety of shipping options to accommodate your needs. Estimated delivery times will vary depending on the chosen shipping method and destination.
Free Shipping
We offer free standard shipping on all orders sitewide.
Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor the status of your shipment. If you do not receive a tracking number, please contact us and we will assist you.
Lost or Stolen Packages
Serenité Wellness Co. is not responsible for lost or stolen packages once they have been shipped. However, if your package has been marked as delivered and you cannot locate it, please check with your local postal carrier or contact us, and we will do our best to assist you.
Incorrect Shipping Information
It is the responsibility of the customer to provide accurate shipping information at checkout. If an incorrect address is provided, and the package is returned to us, we will contact you to arrange reshipment at your expense. Please ensure all shipping details are correct before placing your order.
Shipping Delays
While we strive to ensure timely delivery, there may be occasions where shipping delays occur due to factors beyond our control, such as carrier delays, weather conditions, or customs clearance. In the event of a significant delay, we will do our best to keep you informed.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, depending on the situation. Please provide photos of the damaged item and packaging to assist us in resolving the issue promptly