Frequently asked questions

FAQs

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are unused and in their original packaging. Please refer to our Return Policy for more details on how to initiate a return or exchange.

How can I track my order?

Once your order has been processed and shipped, you will receive an email with a tracking number. Use this number to track your shipment either using are tracking system on our website or the carrier’s website. If you don’t receive a tracking number, please contact us.

Are our products cruelty-free or vegan?

Many of the brands and products we carry are cruelty-free, and several are also vegan. You can find specific details on each product page, and we are always expanding our selection of ethically sourced products.

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will assist you in arranging a replacement or refund, depending on the situation.

Do we offer discounts or promotions?

Yes, we regularly offer promotions and discounts. Sign up for updates to keep up with the latest offers, sales, and exclusive deals.

Can I change or cancel my order after it’s been placed?

If your order has not yet been processed or shipped, you may be able to modify or cancel it. Please contact our customer service team as soon as possible, and we will do our best to accommodate your request.

Do we offer free shipping?

Yes, we offer free shipping on all products sitewide.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, PayPal, and other secure online payment options. The available payment methods will be displayed at checkout.