refund policy

At Serenité Wellness Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help with our refund and return policy. Please review the details below to understand how we handle returns, exchanges, and refunds.

Returns

We accept returns on eligible items within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Unfortunately, we cannot accept returns on items that have been used, opened, or are not in their original condition.

Certain items, such as final sale products, gift cards, or personal care products, may also be exempt from being returned. If you are unsure whether your item qualifies for a return, please contact our customer service team for assistance.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, we will assist you with the exchange process. You will be responsible for paying for your own shipping costs for returning the item.

Return Shipping

You will be responsible for paying the shipping costs for returning your item. If you are shipping an item over a certain value, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account or contact your credit card provider, as it may take some time before your refund is officially posted. If you’ve done this and you still have not received your refund, please contact us.

Contact Us

If you have any questions about our refund policy or need further assistance with your return or exchange, please contact our customer service team. We are here to ensure your shopping experience with Serenité Wellness Co. is a positive one